The Operations Manager reports to the General Manager and Property Manager, and will be based in a Class A commercial property in New York City . You will be responsible for ensuring smooth day-to-day operations for the building, with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities

Hospitality / Leadership:

• Lead the Property Management support and Maintenance teams to provide a best-in-class customer-focused experience throughout the property
• Maintain customer relationships including, hospitality, and traditional operations management
• Understand customer business needs and leverage our platform to solve their real estate challenges
• Review lease proposals and facilitate space tours for prospective customers
• Support dedicated ZO team in coordinating unique programming and maintaining amenity space, with a focus on creating and maintaining a community atmosphere
• Assist the General Manager and Property Manager to drive overall amenity engagement
• Lead a cross-functional team to ensure all corporate objectives, policies and standards are met
• Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement

Operations: 

• Develop the annual operating budget and capital plan, and present to internal stakeholders and partners
• Financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
• Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
• Facilitate pre-built and landlord-built customer spaces
• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects and building operation
• Assist the Property Management team with projects and communication

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